John Masters Organics Salon, Apothecary & Spa 77 Sullivan Street Between Spring & Broome Streets New York, NY 10012 Open Monday through Saturday 212.343.9590 800.599.2450 customerservice@johnmasters.com Our ingredients and products are never tested on animals. Customer Service If you have any questions about your order or products, please call customer service at 1.800.599.2450 between 11:00 a.m. and 6:00 p.m. Eastern time, Monday through Friday. Return Policy All sales are final. If your product was damaged during delivery or is found to be defective, you may send it back, with receipt, within 10 days for exchange. Shipping & handling charges are not refundable. Please call customer service before returning any item. Earn an extra 10% off orders of $150 or more. When checking out you must enter the code "JMO" in the coupon area on the payment page of checking out, otherwise the 10% will not be deducted. Sales Tax Sales tax of 8.325% is applied to orders delivered within the state of New York. Shipping Orders will be processed within 1 business day. Orders cannot be delivered to post office boxes or APO boxes. We now offer free UPS ground shipping for all orders. And we offer 3-Day Select, 2-Day and Overnight deliveries at normal UPS rates. These rates are shown during checkout. Rates and delivery timetables are based on shipment from our fulfillment center in Fall River, Massachusetts. Problems Ordering? If you click on the Order button and get no response, it is probably because you can't connect securely to our server. As a test, try going to https://www.microsoft.com. If you can't connect securely to Microsoft either, then: - You either have a very old browser, in which case you should upgrade, or - You are behind a corporate firewall that won't allow secure connections. Ask your network administrator to fix it, or order from home. If you can not add more than one product to your cart, then your "cookies" may be inabled. Enable "cookies" through your Preferences panel in your browser. You may have to restart your browser before this change takes affect. Registration If you would like to register with us, press the Register button on the navigation bar. Registering will allow your name and address data to be recognized if you place future orders. When you return to the store to place an order, enter your ID and password in the Registration screen, and your billing and mailing addresses will automatically appear in the order screen. You will need to re-enter credit card data with each order, because it is not stored in the database. Registration information is for store use only and will not be provided to any other party.